Terms of Service
These Terms govern your use of the Draygo Shipper and Draygo Broker apps and related services (the “Service”) provided by Draygo LLC (“Draygo”, “we”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you use the Service for a company, you confirm you are authorized to bind that company.
1. What Draygo is
Draygo is a technology platform that lets shippers, and freight brokers acting for their shipper customers, post container (drayage) and freight loads, receive offers from independent motor carriers, book a carrier and track the shipment. Draygo is not a motor carrier, freight broker or freight forwarder and does not transport goods. The transportation contract is between you and the carrier you book. Carriers are responsible for their equipment, drivers, licenses, insurance and the performance of the move.
2. Eligibility and accounts
- You must be at least 18 and use the Service for business purposes.
- Provide accurate information and keep it current. Keep your password confidential; you are responsible for activity under your account.
- We may verify your email, phone and business details and may refuse or suspend accounts that fail verification.
3. Loads, offers and bookings
- You are responsible for accurate load details: addresses, terminals, pickup windows, container and cargo information, weights (including overweight), hazardous materials and required documents.
- Offers come from carriers. Prices shown are the carrier’s price. Accepting an offer books that carrier for the shipment.
- Pickup times are in the local time zone of the pickup terminal or location.
- Cancellations, detention, demurrage, storage, chassis and other accessorial charges are governed by the carrier’s terms and the terminal’s rules.
4. Credits, plans and payments
- Some actions use credits: posting a load, booking a driver, unlocking a carrier contact and container search each cost the number of credits shown in the app before you confirm (currently 3 credits). Prices may change; the app always shows the current price before you confirm.
- Credits have no cash value, are not transferable and, except where required by law or stated in the app (e.g. a refund when a charged action fails), are non-refundable. New accounts do not receive free credits unless a promotion says otherwise.
- Plans are billed in advance for the period shown and renew automatically until cancelled. You can cancel any time; access continues until the end of the paid period.
- The carrier’s freight charges are paid to the carrier (or as invoiced through the Service when that feature is enabled) and are not paid in credits.
- Card payments are processed by Stripe under its terms.
5. Acceptable use
You will not: post false or fraudulent loads; ship illegal, prohibited or undeclared hazardous goods; harass or circumvent carriers to avoid fees owed through the Service; scrape, reverse engineer or overload the Service; access other users’ data; or use the Service in violation of law (including export, sanctions and transportation regulations).
6. Your content
You keep ownership of the content you submit (load details, documents, messages). You grant Draygo a license to host, process and share it as needed to operate the Service, including with the carriers and drivers on your shipments.
7. Availability and changes
We work to keep the Service available but do not guarantee it will be uninterrupted or error-free. Maps, routes, distances, time estimates and address suggestions are approximate. We may change or discontinue features and will give notice of material changes to these Terms.
8. Disclaimers
The Service is provided “as is” and “as available”. To the extent permitted by law, Draygo disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Draygo does not guarantee any carrier’s performance and is not liable for loss of or damage to cargo, delays or carrier acts or omissions; cargo claims must be made against the carrier (we may help you file them through the app).
9. Limitation of liability
To the extent permitted by law, Draygo will not be liable for indirect, incidental, special, consequential or punitive damages, or lost profits or revenue. Draygo’s total liability for any claim relating to the Service is limited to the amount you paid Draygo in the 12 months before the claim.
10. Indemnity
You will indemnify Draygo against claims arising from your loads, your content, your breach of these Terms or your violation of law.
11. Termination
You may delete your account at any time (how). We may suspend or terminate accounts that violate these Terms or put others at risk. Sections that by their nature should survive termination will survive.
12. Governing law and disputes
These Terms are governed by the laws of the United States and of the state in which Draygo LLC is organized, without regard to conflict-of-law rules. Before filing a claim, contact us at support@draygo.net so we can try to resolve it informally.
13. Contact
Draygo LLC · support@draygo.net