Privacy Policy
This policy explains what information the Draygo Shipper and Draygo Broker mobile apps and their services (together, the “Service”) collect, how we use and share it, and the choices you have. The Service is a business tool for shippers, and for freight brokers acting for their shipper customers, to post container and freight loads, receive offers from carriers, book them and track shipments in the United States. It is intended for business users aged 18 and older.
1. Information we collect
Information you give us
- Account details: name, work email, phone number, password (stored only as a secure hash), job title and profile photo.
- Business details: company name, business identifiers you choose to provide (e.g. DOT/MC numbers, tax documents such as a W-9) and billing contacts.
- Shipment details: pickup and delivery addresses, terminals, dates and time windows, container and cargo details, references (BOL, booking, PO), special instructions and the documents you upload (e.g. delivery orders, photos, PDFs).
- Broker customer details (Draygo Broker only): the names and contact details of the shipper customers you add, and the customer rates, carrier pay and margins you enter for their loads.
- Saved places such as warehouses and facilities.
- Messages you exchange with carriers, drivers and our support team, including attachments, and any claims or issue reports.
- Payment information: when card payments are enabled, payments are processed by Stripe; we receive only limited details (e.g. card brand, last four digits, expiry) and never store full card numbers.
Information collected automatically
- Location: only when you choose “Current location” or drop a map pin to set an address. We use your device’s precise location in the foreground for that action; we do not track your location in the background.
- Device and usage data: app version, device model, operating system, IP address, sign-in sessions and security events (e.g. new device sign-ins).
- Push notification token so we can send you shipment and account notifications.
- Diagnostics: crash reports and performance data (Firebase Crashlytics). Analytics (Firebase Analytics) only if you allow it in Account → Privacy & data; we do not use an advertising ID and do not show ads.
Information from others
- Carriers and drivers assigned to your shipment provide offers, status updates, GPS tracking points and delivery documents for that shipment.
2. How we use information
- Create and secure your account, verify your email and phone (one-time codes) and prevent fraud and abuse.
- Post your loads to carriers, show offers, book carriers, track shipments, calculate routes and show maps and address suggestions.
- Process credits, plans and payments, and keep billing and tax records.
- Send service messages: verification codes, shipment and offer notifications, receipts and security alerts.
- Provide support, handle claims, and improve and fix the Service.
- Comply with law and enforce our Terms of Service.
We do not sell your personal information and do not share it for cross-context behavioral advertising.
3. How we share information
- Carriers and drivers: carriers see the load details needed to make an offer. The carrier and driver you book see the pickup and delivery addresses, contact names, instructions and documents for that shipment. Your direct contact details are shared with a carrier only when you unlock or share them.
- Service providers that process data for us under contract:
Provider Purpose Amazon Web Services Hosting, databases, file storage, email delivery Twilio SMS verification codes Google Firebase Push notifications, crash reports, optional analytics, app configuration Geoapify / OpenStreetMap (Photon) US address search suggestions Esri / OpenStreetMap Map tiles Stripe Card payments (when enabled) - Your company: administrators of your company account can see shipments and activity within that company.
- Legal and safety: when required by law, legal process or to protect rights, safety and property.
- Business transfers: in a merger, acquisition or sale of assets, subject to this policy.
4. Retention
We keep your information while your account is active. When you delete your account we delete or anonymize your personal information within 30 days, except records we must keep for legal, tax, accounting, dispute or safety reasons (for example invoices and shipment records), which are kept only as long as required.
5. Security
Data is encrypted in transit (HTTPS/TLS). Sign-in tokens are kept in your device’s secure storage, passwords are hashed, and access to production systems is restricted. No system is perfectly secure; please use a strong, unique password.
6. Your choices and rights
- Access and update your profile, company and saved places in the app.
- Download your data: Account → Privacy & data → Download my data.
- Delete your account in the app (Account → Privacy & data → Delete account) or by following these steps.
- Notifications: manage them in Account → Notifications or your device settings.
- Analytics: turn it on or off in Account → Privacy & data.
- Location: you can deny or revoke location permission in your device settings and type addresses instead.
Depending on your state (for example California, Virginia, Colorado), you may have rights to know, access, correct, delete and port your personal information, and to not be discriminated against for exercising them. Email support@draygo.net to make a request; we will verify your identity before acting on it.
7. Children
The Service is not directed to anyone under 18 and we do not knowingly collect information from children.
8. Changes
We may update this policy. If changes are material we will notify you in the app or by email before they take effect. The date above shows the latest version.
9. Contact
Draygo LLC · support@draygo.net